Provide customer service by utilizing when checking guest in, utilizing the Point of Salesystem, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system
 
Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
Provide assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager
Maintain and expand customer base by assisting in the prompt handling guest concerns and issues; foster open communication with guests by remaining highly visible.
Generate revenue by providing assistance to General Manager in: managing the reservation system and procedures; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expand sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Assist GM in budget and expense management by: utilizing labor scheduling tools to follow demand patterns; reviewing A/P, A/R and general ledger and making daily, weekly or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage.
Manage facilities by working closely with Superintendent, F&B Director and all other department heads