Banquet Captain

Job summary:

Executes banquet and tournament events by overseeing all aspects of banquet preparation and service.

Execute banquet and tournament events according to Banquet Event Order and Director of Catering’s specifications by overseeing service staff preparation; confirming that all service staff are in proper uniform, presenting a clean and professional image; creating duty assignments and communicating floor plans; ensuring room preparation including clean and stocked bathrooms throughout the event; communicating with kitchen staff regarding catering contract information, menus and food preparation
Ensure satisfaction by communicating with the host throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed; and following up with host at the conclusion of event
Manage revenue by tracking any additional charges incurred at the event, collecting balances due and a signed copy of the final bill
Meet administrative requirements by completing a banquet function report at the conclusion of the event to submit to supervisor; generating inquiry sheets and other materials as instructed by the F&B Director/Manager
Protect the organization, the members and the guests by adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.
Maintain smooth operation of banquet facility by ensuring that all work areas kept clean and safe

High school diploma required (Specialty/Technical Training preferred) and 2-3 years experience in the service industry, preferably in a catering/banquet environment, or equivalent combination of education and experience
Experience in a fast-paced, food service environment required
Ability to communicate effectively with members, guests, co-workers and management
Strong customer service skills and the ability to resolve customer issues or complaints
Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
Must be able to work a flexible schedule, perform multiple tasks and prioritize efficiently
Demonstrate an understanding of food, food ingredients, food preparation methods, proper food storage, sanitation requirements and basic bar terminology
Ability to operate the following: coffee machine, toaster, oven, grill, hot box, soda dispenser, ice maker, blender, dish washer, ice cream dispenser, CO2 tanks, beer taps, and related equipment
Basic math skills