Banquet Manager

Department:
Food and Beverage
Location:
25700 SW Petes Mountain Rd
West Linn, OR 97068
Golf Course:
The Oregon Golf Club
Salary Range:

DOE

Status:
Full-time
Relocation avaliable:

Job summary:

Manages banquet and tournament events by overseeing all aspects of banquet operations and service at properties where annual budgeted catering revenue exceeds $1.5 million.

Essential Duties and Responsibilities:

 

  • Utilize “ACE Service Absolutes” by acknowledging, greeting and thanking all members and guests.

  • Execute banquet and tournament events according to Banquet Event Order and Director of Catering’s specifications by overseeing banquet staff preparation; confirming that all banquet staff are in proper uniform, presenting a clean and professional image; creating duty assignments and communicating floor plans; ensuring room preparation (setup of tables, chairs, linens, table settings, glassware, etc.) including clean and stocked bathrooms throughout the event; communicating with kitchen staff regarding catering contract information, menus and food preparation

  • Responsible for recruiting, selecting, hiring, orienting, training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed for all banquet staff and banquet captains, in accordance with AGC policies and applicable laws

  • Control costs by assisting management in: purchasing of food, beverage, supplies and equipment as needed for catered events; maintaining effective profit and loss controls; utilizing labor scheduling tool to adjust salary and hourly schedules following demand patterns, budget and local labor laws

  • Ensure successful operation of special events, banquets and room rentals through regular communication, including but not limited to weekly BEO meetings with the Catering Director, Executive Chef/Chef, F&B Director/Manager and Banquet Captain (s)

  • Ensure satisfaction by communicating with the host throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event

  • Manage revenue by tracking any additional charges incurred at the event, collecting balances due and a signed copy of the final bill

  • Meet administrative requirements by ensuring that a completed a banquet function report is submitted at the conclusion of every event; generating inquiry sheets and other materials as instructed by the F&B Director/Manager

  • Protect the organization, the members and the guests by adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.

  • Maintain smooth operation of banquet facility by ensuring that all work areas kept clean and safe

  • Abide by and ensure proper execution of all AGC Standard Operating Procedures

 

Additional Responsibilities:

 

  • Improve execution of future events by soliciting feedback from banquet staff

  • Assist Food & Beverage Director in the delivery of staff meetings

  • Implement and support all AGC initiatives and programs as requested by management

 

Minimum Qualifications and Skill Requirements:

 

  • Candidates may not be hired into this position without prior Corporate Office Approval.

  • Four year college degree or equivalent experience required

  • 2 years of progressive responsibility in food and beverage industry required

  • 1-2 years experience of personnel management, preferably in golf/hospitality/service industry required

  • Experience in resolving customer issues/complaints as well as overall excellent customer service required

  • Knowledge of proper food preparation, storage and sanitation requirements

  • Serve Safe certification preferred

  • Proficient in computer software including Microsoft Word and Excel

  • Solid time management, organization and prioritization skills

  • Proven ability to effectively build and foster a team environment

  • Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law

  • Basic math skills

 

Job benefits:

  • Paid Vacation and Holidays
  • Merchandise Discounts
  • Meal and Beverage Discounts
  • Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
  • Golf and Tennis Privileges
  • 401(k) Savings Plan