Event Manager
- Department:
- Golf Operations
- Location:
- 13737 202nd Avenue NEWoodinville, WA 98077
- Golf Course:
- Salary Range:
DOE
- Status:
- Full-time/Part-time
- Relocation avaliable:
Job summary:
Promotes, organizes and executes tournaments by managing related marketing and logistics.
Essential Duties and Responsibilities:
- Utilize “ACE Service Absolutes” by acknowledging, greeting and thanking all members and guests.
- Determine annual tournament sales targets by collaborating with General Manager
- Establish and attain annual tournament sales targets utilizing marketing tools including blitz and cold calling; identifying and pursuing target markets; networking in the community; maintaining relationships with previous tournament groups and following up on all potential leads
- Fulfill administrative requirements of tournament execution by maintaining a “Trace file” or “Tickler” file system; developing and adhering to event contracts; delivering work orders to appropriate departments; creating a closing report at the conclusion of each tournament; maintaining database of tournament hosts
- Generate revenue by collecting deposits and payments from tournament hosts
- Manage tournament logistics by communicating event requirements in advance to appropriate departments, i.e. Executive Chef/Catering Manager regarding food and beverage service and presentation; Superintendent to ensure that course is in tournament condition
- Maintain customer service standards during event by overseeing performance of pro shop and food and beverage personnel
- Ensure host satisfaction by establishing a close working relationship prior to and during the event; addressing host questions or concerns; attending tournament and being available to manage all host or participant needs as well as enforcing tournament rules and regulations; following up with members and guests post-event to gain feedback
Additional Responsibilities:
- Respond to any tournament participant grievances
- Implement and support all AGC initiatives and programs as requested by management
Minimum Qualifications and Skill Requirements:
- 4-year college degree required and 1 year of related experience in sales, or equivalent combination of education and experience
- 1 year of experience overseeing events or tournaments in the golf/hospitality/service industry
- Experience resolving customer issues/complaints as well as overall excellent customer service required
- Strong leadership and people skills, plus the ability to build and foster a team environment desired
- Proficient in computer software including Microsoft Word, Excel and Fairways 2000
- Competent operation of a golf cart required
- Basic math skills to calculate figures, percentages, etc. required
- Ability to compose clear and concise correspondence required
- Solid time management, organization and prioritization skills, ability to work with little or no direct supervision
- Valid driver’s license required
Job benefits:
- Paid Vacation and Holidays
- Merchandise Discounts
- Meal and Beverage Discounts
- Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
- Golf and Tennis Privileges
- 401(k) Savings Plan