Maintain and grow membership and/or customer base by promptly handling member and guest concerns and issues. Ensure open communication and high visibility to members and guests by conducting daily walk-through of club
Generate revenue by acting as sales manager for the entire club; managing the reservation system and procedures in accordance with AGC standards and guidelines; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expand sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
Manage budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing A/P batches to verify available discounts and examine invoices; review A/R report and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitor inventory levels for merchandise, food and beverage; perform, complete and submit approved audit form on a monthly basis
Manage staff by providing training, direction, supervision, evaluation and corrective action when required; fosters open communication by conducting weekly department head and bi-monthly co-worker meetings; acts as a role model for all employees by demonstrating behavior and work ethic expected of all AGC employees; ensures standards by implementing all HR Administrative duties
Manage facilities by working closely with Superintendent, F&B Director and all other department heads to ensure compliance with AGC standards