Serve the needs of members and guests arriving at the clubhouse by offering, assistance, information, and directions.

Answer incoming calls according to, taking messages, transferring calls or making reservations as needed.

Maintain member roster and website by updating with additions, deletions and changes.

Handle escalated member/guest service issues in a prompt and effective manner.

Maintain internal members’ communications in the club; update members’ media centers, design event promotion mediums, posters, displays, emails and flyers. Work with club management to plan, communicate, market and execute annual calendar for all member events.

Develop clubs within a club program to ensure optimum attendance through personal contact, electronic, telemarketing and print mediums. Build database to personalize and target market to members with specific interests and needs relating to offering.

Design, edit and implement monthly newsletters for members and coworkers, and all other club printed communications such as stationary, statement stuffers, direct mail, table tents, and calendars.

Attend member committees as well as help organize meetings and events. Interface within the community relative to the public relations and promotion of the club, special focus on recognition of members.

Work with club management to develop reasonable budget on activities being planned. “Control expenses"

Actively participate in new member orientations. Facilitate member to member and member to co-worker introductions.

Provide customer service to members and guests by greeting and directing them in person and on the telephone.

Support the Event Sales Director

Maintain an orderly reception area by organizing workspace and maintaining general supplies. 

Provide assistance to other departments by performing administrative tasks.