Starter

Job summary:

Serves members and guests by providing assistance and direction at the first tee.

Utilize “ ACE Service Absolutes” by acknowledging and greeting all members and guests
Facilitate safe use of course and continuity of play by assuring that each group arrive at the first tee 5 minutes prior to tee time, communicating course information, course layout, rules of cart use and course conditions
Maintain AGC standards of customer service by inspecting each golf cart prior to assigning to member, noting cart number and any pre-existing damage on the cart ticket
Ensure revenue by reconciling cart tickets with fees charged
Manage play on the course by communicating with the pro shop to ensure an efficient flow of registration, informing the pro shop of potential concerns, keeping a group on the tee, a group on the deck and a group in the hole
Maintain efficient starting procedures by preparing starter kits including copies of tee sheets, pencils, markers, scorecards and cart keys
Manage traffic at peak use times by utilizing a first hole spotter and directing cart attendants to have carts staged and ready for loading

May be required to train other starters
Implement and support all AGC initiatives and programs as requested by management

Experience in a customer service oriented environment, preferably in the golf/hospitality/service industry
Ability to communicate effectively with members, guests, co-workers and management
Ability to work a flexible schedule, perform multiple tasks and prioritize efficiently