Our Common Purpose: Creating Enjoyment for Everyone We Serve
We proudly serve to improve the lives of our members, guests, and teammates.
We don’t consider our fellow American Golf staff to be coworkers, we regard them as teammates and we treat them as such. For over 50 years, we’ve cultivated an incredible relationship with our members, guests, and teammates because we never compromise on our core values.
INTEGRITY - We Act in a Manner That Builds Trust
TEAM – We Act as One Team
GROWING – We Win by Growing
FUN – We Create Exceptional Experiences
SAFETY – We Operate Safely
Member and Guest Service
When visiting an American Golf club or interacting with an American Golf teammate, there will be three key Steps of Service to provide an exceptional experience.
3 Steps of Service:
- Warm Greeting - Greet every member and guest with a big smile, using their name when possible.
- Memorable Experience - Anticipate the members’ and guests’ needs, and act on them with a sense of urgency.
- Fond Farewell - Sincerely thank each member and guest for visiting and invite them back soon.